At MartNest.online, we strive to provide our customers with high-quality products and a seamless shopping experience. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
To be eligible for a refund or return:
- Your item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and accessories intact.
- You must initiate the return request within 7 days of receiving the product.
Products that cannot be returned or refunded include:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, underwear)
- Customized or personalized products
- Digital downloads or gift cards
2. How to Request a Refund
To initiate a return or refund, please contact us at:
📧 support@martnest.online
Include the following details:
- Order number
- Item(s) you wish to return
- Reason for return
- Clear photos (if the product is damaged or incorrect)
Once we review your request, we’ll guide you through the return process.
3. Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to your original method of payment.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@martnest.online.
5. Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange it for the same item, contact us at support@martnest.online.
6. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (wrong/damaged item). Shipping costs are non-refundable.
If you are shipping a return item worth over ₹1,000, we recommend using a trackable shipping service or purchasing shipping insurance.